Returns and FAQs

Returns

Due to the nature of these materials everything is final sale. If you have a problem with your order, please contact me through E-mail within 3 days of receiving your order. I am more than happy to work with you to remedy any problems that may arise!


Safety First

All of these materials are intended for children over the age of 3, or children who do not have a tendency to mouth different materials. Though some sensory bins will have larger items, they could break and pose a choking hazard. Adult supervision is always advised, no matter the age.


Play Dough Info

All of our play dough is made to order. Because this is homemade play dough you might notice a few things. Here are some common instances you might run into, and what to do.

If your play dough seems a little dry, you can add a tiny bit of water or vegetable oil to liven it back up.

If your play dough seems a little too sticky feel free to add a tiny bit of flour and knead it in.

If there are salt crystals on the top of your play dough you can also knead those back in, and it’ll soften back up.

The salt acts as a natural preservative and should keep the play dough fresh for a long time. Everyone’s timeline of their play dough will vary slightly with how many times you use it, how long it’s used, and if it is stored in an airtight container or not. To keep it freshest, it should be stored in an airtight container whenever it is not being used.


Current Turnaround Time

Regular orders take about 2 weeks to fulfill and get to the post office. You’ll receive shipping once your order ships. Please remember that just because you’ve received a shipping notice, doesn’t mean it has left the shop yet. This just mean’s it might still be in a fulfillment stage. Any preorder will take 4-6 weeks to ship.


Shipping & Handling

Please make sure your address is correct in your order form because once your order is placed, I cannot change your address. If an order it sent to the wrong address, I will not be able to replace the order. Once your package leaves my shop, I am unable to take responsibility for lost or stolen packages. If you have this problem, please contact your local post office or the mail carrier that was used to deliver your package.